Mr Davis On Our Customer Service And His Vitess 2
Here at Quingo we pride ourselves on the quality of our customer service.
Mr Davis recently had the misfortune to have his prized Vitess 2 vandalised and called us to get some repairs carried out.
Our engineers went on site to carry them out.
He had already decided to upgrade his mobility scooter by having our Q-Cam rear view camera fitted at the same time and our engineers installed this during the repairs.
Mr Davis suffers with arthritis in various parts of his body. The vast range of adjustment offered by our Quintell™ Posture Control System allows Mr Davis to benefit from optimal comfort when using his mobility scooter. A mobilty scooter that adapts to you is a scooter that simply offers more comfort.
Another way our unique 5 wheel design enhances your comfort is the built in stability and safety. If your scooter is stable, it feels safer, and that feeling of safety allows you to relax and that in turn increases your comfort.
On the independent feedback site feefo he tells us about his experience with Quingo and his Vitess 2.
This isn’t my first mobility scooter, but it is by far the best. It is the first one I’ve had that two of the wheels haven’t left the ground, no matter what the terrain, or the speed I’m travelling – the claims about stability are no idle boast!
It’s comfortable too. The footrests, a seemingly trivial detail, make a huge difference to me, especially to my arthritic knee, and this change to my posture also frees up some floor space, convenient for shopping.
My arthritic hands are grateful too, for the tiller paddle, which is designed so that either hand can easily operate forwards and backwards, more easily than on any scooter I’ve seen.
Excellent quality, and a well thought out design, make this scooter a joy to use. Mr Davis
Mr Davis was very happy with the service he was offered by Quingo:
From the first enquiry right through to a small repair (after some petty vandalism) the service has been superb. I expected, for example, a long phone call to arrange the repair, but the appointment was made in under two minutes, and I’m including the time it took to dial!
Service like this would be admirable in normal times, but in the middle of a pandemic it’s astonishingly good.
Mr Davis rang our dedicated customer service team, told them about what his needs were, and we were able to book his repairs and upgrades in short order. We were delighted to visit him at home and, once our engineer had worked his magic, Mr Davis was free once again to hit the highways and byways with his “new toy”.
Comfort Built In
The 5 wheel design of our scooters offers far great legroom and vastly improved posture compared to equivalent 4 wheel designs.
Davis Associates (one of the UK’s leading human factors consultancies) compared Quingo scooters against standard 4 wheeler scooters and came to the following conclusions:
When compared to 4 wheelers, Quingo’s are more adjustable in their setup allowing them to better meet the needs of the individual.
Quingo’s provide a comfortable driving posture for a greater proportion of the population.
Quingo’s facilitate a greater hip angle range than 4 wheelers without compromising the angles of the knee or ankle.
Quingo Mobility Scooter – Try It Before You Buy It
Our free home demonstration and test drive gives you the opportunity to discover our whole range of five wheel scooters, leaving you to choose the between the features and benefits each model can offer. You are at no point under any obligation to buy.
The demonstration allows you to ask any questions you may have. The added advantage is our mobility advisors have the time to get to know your needs and match the best model to you. They will also be able to make sure that you have sufficient access to suitable storage and charging points. This process clears the way for easy and safe use of your vehicle.
In order to ensure you will be safe on your Quingo scooter we offer the free Blue Diamond Driver Check, a ROSPA compliant safety assessment.
Testing a Quingo mobility scooter for yourself, on your roads and pavements is essential. It ensures that your Quingo mobility scooter will suit your needs and that you are happy that it will improve your quality of life.
It is our main concern that you get great service and enjoyment with Quingo. To this end all of our advisors and engineers undergo exstensive training and have regular assessments to ensure they are offering you, the customer, the have very best experience possible.
The Quingo Advantage – Stability, Agility, Comfort
Unlike traditional 3 or 4 wheel scooters, every Quingo scooter comes with the same core benefits and advantages of stability, agility, safety and comfort. We call this the 5 wheel advantage; making them probably the safest, most comfortable and agile scooters you can buy.
Only Quingo 5 Wheel Scooters can offer you the following world wide patented designs covering the Quintell™ 5 Wheel Stabilising System.
Quingo Mobility Scooter – Optimal Kerb Handling
Quintell™ Active Tri-Wheel steering offers fantastic agility and an optimal turning circle allowing you to access areas you would otherwise be unable to. It also gives superb stability so you scooter is safer and more comfortable. In addition to this Quingo scooters are the only scooters that can climb kerbs at up to a 45° angle making finding a place to mount a kerb much easier and therefore safer.
Ergonomic Design Offers Greater Comfort
Tri-Wheel Steering offers another significant advantage in that it offers up to 80% more foot space that you will find on equivalent 4 wheel scooters, giving massively increased comfort and improved circulation in your legs. All this is achieved while maintaining similar turning circles to 3 Wheel scooters but avoiding the inherent instability 3 wheeled models suffer from.
Up to 80% More Foot Space
The added comfort afforded by this extra space extra space is further enhanced by our Quintell™ Posture Control System. Adaptive footplates allow even greater precision in both the length and angle your feet are position in on your scooter. Our seats offer a wide range of adjustments for greater ergonomic position. The fully adjustable, self-levelling tiller and self-centering steering mean our scooters adapt to you for optimal comfort.
When dropping down a kerb it is common for many a mobility scooter to become stuck or beached, Quingo scooters overcome this problem with Kerbmaster™ Powered Anti-Grounding. This ingenious device doubles up as an anti-tip system. Kerbmaster™ automatically engages when the rear wheels touch the kerb and the main drive wheels are not touching the ground. At this point the drive function of Kerbmaster™ is engaged smoothly moving the scooter on to the main drive wheels once more. This effectively removes the danger associated with getting stuck on a kerb.
The Quintell™ 5 Wheel Stabilising System and forward sitting position offer superb stability. This allows you to use your scooter in safety on rougher surfaces and uneven slopes that some other scooters just cannot manage.
Free Delivery and Custom Setup
In order to take full advantage of our ergonomic enhancements, full bespoke setup of your scooter is part of the superlative service we offer you when you purchase or one of our scooters.